All part orders cancelled in writing within 7 working days (Commencing the day after receipt of the goods) will be credited in full. Any parts that have been correctly supplied and are cancelled after this period may be subject to a 20% minimum handling charge. (Damaged or faulty goods may still be credited after the 7 day period dependant on the circumstance)
· Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods.
· All parts being returned for credit must be in a re-saleable condition. Items will not be accepted if they appear to have been fitted or if sealant grease has been applied. (With the exception of faulty goods)
· We reserve the right to refuse exchange units that are considered to be in an unserviceable condition. Surcharges must be paid for upon purchase of the unit and will only be reimbursed when the unit is accepted by our surcharge department. Any surcharge will be reimbursed in full if the order is cancelled in writing within 7 working days (Commencing the day after receipt of the goods) and the surcharge unit will be returned. (This only applies to goods ordered via the internet)
· Warranty claims will only be considered on faulty goods. For information and advice on making a claim please contact our warranty claims department at Oak Ridge Engineering Ltd.
· Items returned for credit must be accompanied by the relevant invoice or proof of purchase.
· All parts and accessories from Oak Ridge Engineering Ltd are guaranteed. Please check individual specification and guarantee available for the product at the time of purchase.
· Internet orders are subject to a delivery charge, this charge will vary depending on the product. All charges will be notified before completion of the order.
· Once you have signed for the goods in good condition, no claims for damage can be accepted. Shipping cost shown is for delivery to a UK mainland address. An over surcharge of between £10- £50 will apply to non-mainland UK locations for all courier deliveries. Please contact us for further details.